Refund policy

What if I have a problem with my order?

We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy.

Merchandise Damaged in Shipping

It is unusual to receive a damaged product from Arthur Michael Vineyards & Winery. However, in the event you do experience a problem with a shipment, please let us know! We can replace your wine, issue you an Arthur Michael account credit or process a refund for your damaged items. The choice is yours.

Dissatisfaction with the quality or taste

At Arthur Michael Vineyards & Winery we are proud to offer you our best wines. We are also happy to help you choose wines and provide recommendations based off of both customer and professional ratings. While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours. Please let us know if you are dissatisfied with the quality or taste of any wine purchased and we will work with you to resolve it.

Vintage Substitutions

On occasion, a vintage of a wine may sell out or be replaced by a new release after your order is placed. We will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will do our best, based on availability, to only substitute with the same vintage or the same type, varietal.